Last Updated: May 2026
Agreement to Terms
These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Malaysia eVisa ("we," "us," "our," or "Company") regarding your use of our website at malaysiavisa.my and our Malaysia eVisa and Malaysia Digital Arrival Card (MDAC) application services.
By accessing our website, submitting an application, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.
We reserve the right to modify these Terms at any time. Changes become effective upon posting to our website. Your continued use of our services after such modifications constitutes your acceptance of the updated Terms.
Eligibility & User Responsibilities
Who Can Use Our Services
- •You must be at least 18 years old or the legal guardian of an applicant
- •You must possess a valid passport as required by Malaysia immigration
- •You must be eligible for a Malaysia eVisa based on your nationality and travel circumstances
- •You must provide accurate, truthful, and complete information in all applications
Your Responsibilities
As a user, you agree to:
- • Provide only accurate, current, and complete information in your application
- • Maintain the confidentiality of your account login credentials
- • Not attempt to access other users' accounts or information
- • Not use our services for any fraudulent, illegal, or unauthorized purpose
- • Comply with all applicable laws and regulations
- • Not transmit malware, viruses, or any harmful code
- • Not attempt to disrupt, interfere with, or circumvent our systems
Description of Services
Malaysia eVisa Service
Malaysia eVisa is an electronic travel authorization that allows eligible travelers to visit Malaysia for tourism, business, or other permitted purposes. We provide an online platform to facilitate the application process by collecting your information and submitting it to Malaysian immigration authorities on your behalf.
MDAC (Malaysia Digital Arrival Card) Service
MDAC is a mandatory digital arrival card that all visitors must complete before arriving in Malaysia. We provide a simplified online platform to help you complete and submit your MDAC application to Malaysian authorities.
Intellectual Property Rights
All content on our website, including text, graphics, logos, images, software, and design elements, is the exclusive property of Malaysia eVisa or our content providers and is protected by international copyright and trademark laws.
You are permitted to:
- • View and print content for personal, non-commercial use
- • Share information about our services with others for informational purposes
You may NOT:
- • Reproduce, modify, or distribute our content without express written permission
- • Use our content for commercial purposes or resale
- • Create derivative works based on our intellectual property
- • Remove or alter copyright, trademark, or proprietary notices
- • Reverse engineer, decompile, or attempt to access our source code
Relationship with Malaysian Government
Important Disclaimer
Malaysia eVisa is a private service provider authorized to facilitate visa and arrival card applications. We are NOT an official government agency, and we are not affiliated with the Malaysian government, embassy, or immigration department, though we work with these entities to process your applications.
- • We are a service intermediary that collects your information and submits applications on your behalf
- • Final approval decisions rest entirely with Malaysian immigration authorities
- • We cannot guarantee visa or MDAC approval regardless of application strength
- • Approval timelines depend on government processing, which is beyond our control
- • Any changes to immigration policy or requirements are determined by the Malaysian government
Disclaimers & Limitations of Liability
Warranty Disclaimer
Our website and services are provided "AS IS" and "AS AVAILABLE" without any representations or warranties, express or implied. We disclaim all warranties including but not limited to:
- • Warranties of merchantability, fitness for a particular purpose, or non-infringement
- • Warranties regarding accuracy, completeness, or reliability of content
- • Warranties regarding uninterrupted or error-free service
- • Warranties that defects will be corrected or that services will meet your expectations
Limitation of Liability
IN NO EVENT SHALL MALAYSIA EVISA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF OUR SERVICES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Our total liability to you for any claim arising from these Terms shall not exceed the amount you paid for the service in question.
No Guarantee of Approval
We cannot and do not guarantee the approval of your visa or MDAC application. Approval is at the sole discretion of Malaysian immigration authorities. Factors including but not limited to your nationality, travel history, financial situation, and criminal background may affect approval decisions beyond our control.
Acceptable Use Policy
You agree to use our website and services only for lawful purposes and in ways that do not infringe upon the rights of others or restrict their use and enjoyment of the website and services. Specifically, you agree not to:
- • Harass, threaten, embarrass, or cause distress or discomfort to any individual
- • Attempt to gain unauthorized access to our systems or networks
- • Submit fraudulent or false information in visa applications
- • Impersonate any person or entity
- • Transmit spam, unsolicited advertisements, or promotional materials
- • Engage in any form of cybercrime or hacking
- • Violate any applicable laws or regulations
- • Attempt to scrape, crawl, or automatically access our website without permission
Violations of this Acceptable Use Policy may result in immediate suspension or termination of your access to our services, and we may pursue legal action against violators.
Payment Terms & Service Fees
Fees & Payment
- • All published fees are inclusive of applicable taxes unless explicitly stated otherwise
- • Payment must be made in full before your application is submitted to government authorities
- • We accept major credit cards and secure payment methods
- • All payments are processed through encrypted, PCI-DSS compliant payment gateways
- • We do not store credit card information on our servers
Refund Policy
Please refer to our complete Refunds & Cancellation Policy for detailed information about:
- • MDAC 100% non-refundable policy
- • eVisa $50 cancellation fee per passport before immigration submission
- • Non-refundable policy after immigration submission
Service Interruption & Maintenance
We may interrupt, suspend, or discontinue our services at any time for maintenance, updates, or other operational reasons. We will attempt to provide advance notice for planned maintenance, but emergency maintenance may occur without notice.
We are not liable for:
- • Service interruptions beyond our reasonable control
- • Loss of access to your application due to technical failures
- • Data loss due to website downtime or system failures
- • Delays in application processing due to service interruptions
Dispute Resolution
Governing Law
These Terms are governed by and construed in accordance with the laws of Malaysia, without regard to conflict of law principles.
Dispute Resolution Process
- 1Contact Us: First, contact our support team at support@malaysiavisa.my to attempt to resolve the dispute informally
- 2Good Faith Negotiation: Allow 30 days for good faith negotiation between parties
- 3Arbitration: If unresolved, disputes may be submitted to binding arbitration in Malaysia under applicable arbitration rules
Class Action Waiver
You agree that disputes will be resolved on an individual basis, and you waive any right to participate in class action, class arbitration, or representative proceedings against Malaysia eVisa.
Termination of Services
We reserve the right to terminate or suspend your access to our services immediately, without notice, for any reason including:
- • Violation of these Terms or any other policies
- • Submission of fraudulent or false information
- • Violation of applicable laws
- • Inappropriate or abusive conduct toward our staff or other users
- • Non-payment of fees or service charges
Termination does not eliminate your obligations under these Terms, including payment responsibilities and indemnification obligations.
Questions About These Terms?
If you have questions or concerns about our Terms & Conditions:
Email: support@malaysiavisa.my
Response Time: Within 24 business hours
Available: Monday - Friday, 9 AM - 6 PM Malaysia Time
Ready to Apply?
By applying, you agree to these terms. Apply for your Malaysia eVisa today.
MalaysiaVisa.my is an independent visa application service provider and is not affiliated with Malaysia Immigration, the Malaysian Government, or any government agency. We are a private company providing visa application assistance. For official information, please visit the official Malaysia Immigration website.