Welcome to MalaysiaVisa.my ("Website").
These Terms & Conditions ("Terms") govern your access to and use of this Website and all services offered through the Website.
By accessing this Website, submitting an application, making a payment, or using any services provided through this Website, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms & Conditions, our Privacy Policy, and our Refund Policy.
If you do not agree to these Terms, you must discontinue use of this Website immediately.
1. About Our Service
MalaysiaVisa.my provides professional travel assistance, visa facilitation, application review, document verification, administrative support, and related travel services for individuals seeking to travel to Malaysia.
Our services may include:
- • Visa application assistance;
- • Malaysia Digital Arrival Card (MDAC) assistance;
- • Travel authorization support;
- • Application review and verification;
- • Customer support services;
- • Administrative processing assistance.
Use of our services does not guarantee approval of any visa, travel authorization, or immigration application.
2. Independent Travel Agency Disclosure
MalaysiaVisa.my is owned and operated by a private travel services company and functions solely as an independent travel and visa assistance provider.
We are a licensed travel agency that provides administrative support, application preparation, document review, application processing assistance, and visa facilitation services for eligible travelers seeking to visit Malaysia.
MalaysiaVisa.my is NOT:
- • The Government of Malaysia;
- • The Immigration Department of Malaysia;
- • Any Malaysian Embassy, Consulate, High Commission, or Diplomatic Mission;
- • Any Malaysian Government Agency or Authority;
- • An official government website for visa issuance, immigration services, or travel authorizations.
We operate independently and are not affiliated with, endorsed by, sponsored by, authorized by, or acting on behalf of the Government of Malaysia or any Malaysian governmental authority unless expressly stated otherwise.
Applicants acknowledge and understand that all visa approvals, refusals, entry permissions, and immigration decisions remain solely within the discretion of the relevant Malaysian authorities.
3. Eligibility
By using this Website and our services, you represent and warrant that:
- • You are at least 18 years of age or have authorization from a parent or legal guardian.
- • You possess the legal authority to submit the application.
- • All information submitted is truthful, complete, and accurate.
- • You possess valid travel documents where required.
- • You are legally eligible to travel internationally.
We reserve the right to refuse service at our sole discretion.
4. User Responsibilities
Applicants are solely responsible for:
- • Providing accurate information;
- • Providing valid passport information;
- • Uploading clear and complete documents;
- • Reviewing all information before submission;
- • Ensuring compliance with travel requirements.
Errors, omissions, or inaccurate information supplied by the applicant may result in delays, refusals, additional fees, or application rejection. We are not responsible for losses arising from inaccurate information provided by applicants.
5. Application Review and Submission
Following payment, your application may immediately enter processing.
Our team may:
- • Review submitted information;
- • Request additional documents;
- • Contact applicants for clarification;
- • Verify application details;
- • Prepare documentation for submission.
Applications may be submitted only after all required information has been received.
6. Immigration and Government Decisions
All immigration, visa, travel authorization, and entry decisions are made solely by the relevant government authority.
We do not influence, control, or guarantee:
- • Visa approvals;
- • Visa refusals;
- • Immigration decisions;
- • Border entry decisions;
- • Requests for additional documentation.
Approval is never guaranteed.
7. Fees and Payments
By submitting payment, you authorize us to begin processing your order.
Fees charged may include:
- • Professional service fees;
- • Administrative processing fees;
- • Application handling fees;
- • Government fees where applicable;
- • Payment processing charges.
All fees are displayed prior to payment.
8. Chargebacks and Payment Disputes
By completing payment, you acknowledge that:
- • You voluntarily purchased the services;
- • You reviewed all pricing before payment;
- • You accepted these Terms & Conditions;
- • You accepted the Refund Policy;
- • You authorized the transaction.
If a payment dispute or chargeback is initiated, we reserve the right to submit evidence including:
- • Application records;
- • Service activity logs;
- • IP address logs;
- • Device information;
- • Payment authorization records;
- • Customer communications;
- • Acceptance of Terms & Conditions;
- • Acceptance of Refund Policy.
9. Refund Policy
Refunds are governed exclusively by our Refund Policy.
By making payment, you acknowledge that you have reviewed and accepted the Refund Policy prior to purchase. The Refund Policy forms an integral part of these Terms & Conditions.
10. Processing Times
Processing times displayed on the Website are estimates only.
Actual processing times may vary due to:
- • Government workloads;
- • Public holidays;
- • Security reviews;
- • Technical issues;
- • Additional document requests;
- • Unforeseen circumstances.
Processing times are not guaranteed.
11. Travel Requirements
Applicants are responsible for ensuring compliance with all travel requirements, including:
- • Passport validity;
- • Visa eligibility;
- • Entry requirements;
- • Health requirements;
- • Transit requirements.
Possession of a visa or travel authorization does not guarantee entry into Malaysia.
Final admission is determined by immigration officers.
12. Communications
You consent to receive communications electronically, including:
- • Emails;
- • Application updates;
- • Customer service communications;
- • Legal notices;
- • Payment confirmations.
Electronic communications satisfy any legal requirement for written communications.
13. Intellectual Property
All content on this Website, including text, graphics, logos, software, designs, databases, and trademarks, is the property of MalaysiaVisa.my or its licensors. Unauthorized use, reproduction, or distribution is strictly prohibited.
14. Prohibited Activities
You agree not to:
- • Submit fraudulent information;
- • Use stolen payment methods;
- • Attempt unauthorized access;
- • Upload malicious software;
- • Interfere with Website operations;
- • Violate applicable laws.
Violation of this section may result in immediate termination of service.
15. Limitation of Liability
To the fullest extent permitted by law, MalaysiaVisa.my shall not be liable for:
- • Visa refusals;
- • Immigration decisions;
- • Travel disruptions;
- • Missed flights;
- • Lost bookings;
- • Lost profits;
- • Indirect damages;
- • Consequential damages;
- • Government actions;
- • Third-party actions.
Our maximum liability shall not exceed the amount paid for the specific service purchased.
16. Force Majeure
We shall not be liable for delays or failures resulting from events beyond our reasonable control, including:
- • Natural disasters;
- • Government actions;
- • War;
- • Civil unrest;
- • Pandemics;
- • Internet failures;
- • Power outages;
- • Cybersecurity incidents.
17. Privacy
Use of this Website is also governed by our Privacy Policy.
By using the Website, you consent to the collection, processing, storage, and use of your information as described in the Privacy Policy.
18. Changes to These Terms
We reserve the right to modify these Terms & Conditions at any time.
Changes become effective immediately upon publication on the Website.
Continued use of the Website constitutes acceptance of the revised Terms.
19. Governing Law
These Terms & Conditions shall be governed and construed in accordance with the applicable laws governing the operation of this Website and the services provided.
Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts.
20. Contact Information
For questions regarding these Terms & Conditions, please contact:
By using this Website, submitting an application, or making payment, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, the Privacy Policy, and the Refund Policy.