Last Updated: January 2026
MalaysiaVisa.my ("Website", "Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, process, store, and protect your information when you visit our Website, submit an application, communicate with us, or use any of our services.
By accessing this Website, submitting an application, or using our services, you consent to the collection and use of your information as described in this Privacy Policy.
1. Independent Travel Agency Notice
MalaysiaVisa.my is a private travel services company and licensed travel agency.
We are not the Government of Malaysia, the Immigration Department of Malaysia, any Malaysian Embassy, Consulate, High Commission, or any Malaysian governmental authority.
We provide professional travel assistance, application preparation, administrative support, and visa facilitation services.
2. Information We Collect
We may collect information including but not limited to:
Personal Information
- • Full name
- • Date of birth
- • Nationality
- • Gender
- • Residential address
- • Telephone number
- • Email address
Passport Information
- • Passport number
- • Passport issuing country
- • Passport issue date
- • Passport expiry date
- • Passport data page
- • Passport photographs
Travel Information
- • Travel dates
- • Port of arrival
- • Flight information
- • Accommodation details
- • Travel itinerary
Application Information
- • Visa application details
- • Supporting documents
- • Government-required information
- • Immigration-related information
Payment Information
- • Billing information
- • Transaction identifiers
- • Payment status
- • Payment processor references
For security purposes, we do not store complete credit card numbers on our servers.
Technical Information
- • IP address
- • Device information
- • Browser information
- • Operating system
- • Location data
- • Website usage information
- • Cookies and analytics information
3. How We Use Your Information
We may use personal information to:
- • Process applications
- • Review submitted documents
- • Verify information
- • Communicate with applicants
- • Provide customer support
- • Detect fraud
- • Prevent unauthorized transactions
- • Comply with legal obligations
- • Improve Website functionality
- • Protect our legal rights
- • Respond to chargebacks and payment disputes
- • Maintain service records
4. Sharing of Information
We may disclose information when necessary to:
Government Authorities
- • Malaysian Immigration authorities
- • Border control authorities
- • Government agencies
- • Law enforcement agencies
Service Providers
- • Payment processors
- • Cloud hosting providers
- • Email delivery providers
- • SMS providers
- • Security providers
- • Fraud prevention services
Legal Requirements
We may disclose information if required by law, court order, regulatory authority, or governmental request.
5. Fraud Prevention and Chargeback Defense
To protect our business and customers from fraud, unauthorized transactions, identity theft, and payment disputes, we may collect and retain:
- • IP addresses
- • Device identifiers
- • Browser fingerprints
- • Session logs
- • Payment authorization records
- • Customer communications
- • Application history
- • Document submission records
Such information may be used as evidence in responding to payment disputes, chargebacks, fraud investigations, and legal proceedings.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- • Maintain Website functionality
- • Improve user experience
- • Analyze Website traffic
- • Prevent fraud
- • Maintain security
- • Store user preferences
Users may disable cookies through browser settings; however, some Website functions may become unavailable.
7. International Data Transfers
Your information may be transferred to, processed, and stored in countries other than your country of residence.
By using our services, you consent to such transfers where necessary to provide our services and fulfill legal obligations.
8. Data Retention
We retain information for as long as reasonably necessary to:
- • Complete services
- • Meet legal obligations
- • Resolve disputes
- • Enforce agreements
- • Defend legal claims
- • Prevent fraud
Application records, communications, payment records, and supporting documents may be retained even after service completion where legally permitted.
9. Security Measures
We implement commercially reasonable security measures including:
- • SSL/TLS encryption
- • Secure server infrastructure
- • Access controls
- • Security monitoring
- • Data backup procedures
- • Fraud detection systems
No method of transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
10. Your Rights
Subject to applicable laws, you may have the right to:
- • Request access to your personal information
- • Request correction of inaccurate information
- • Request withdrawal of consent
- • Request deletion where legally permitted
- • Request information about processing activities
Requests may be subject to identity verification and applicable legal limitations.
11. Third-Party Services
Our Website may utilize third-party services including payment processors, analytics providers, cloud infrastructure providers, customer support systems, and communication platforms.
These third parties maintain their own privacy policies and practices.
We are not responsible for the privacy practices of third-party websites or services.
12. Children's Privacy
Our services are not directed toward children under 18 years of age without parental or legal guardian involvement.
Where applications involve minors, information may be submitted by a parent, guardian, or authorized representative.
13. Legal Compliance
We process personal information in accordance with applicable laws including:
- • Malaysia Personal Data Protection Act 2010 (PDPA)
- • Applicable consumer protection laws
- • Applicable payment processing regulations
Where applicable, we may also follow internationally recognized privacy and security standards. (MalaysiaVisa.my)
14. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Changes become effective immediately upon publication on this Website.
Continued use of the Website constitutes acceptance of the revised Privacy Policy.
15. Contact Information
For privacy-related inquiries, requests, or concerns, please contact:
By using this Website, submitting an application, or purchasing our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.