Get in Touch

We aim to respond to all inquiries within 24 hours during business days. For urgent matters, please clearly indicate the urgency in your message. Our support team reviews and responds to messages in the order they are received.

We operate exclusively through email to ensure you receive detailed and accurate responses to your inquiries. This allows our team to carefully review each request and provide comprehensive support. Email also creates a documented record of your communication for reference.

Use visa@malaysiavisa.my for eVisa application questions and support. Use mdac@malaysiavisa.my for Malaysia Digital Arrival Card (MDAC) inquiries. You can also use the contact form on this page and specify your inquiry type.

If you haven't received a response within 24 hours, please check your spam folder first as automated responses may be filtered. Then send a follow-up message with your original inquiry details. Include any reference numbers or previous correspondence to help us locate your original message quickly.

Please provide: (1) Your full name and email address, (2) Type of visa you're inquiring about (eVisa or MDAC), (3) Specific question or issue you need help with, (4) Any relevant reference numbers (application ID, passport number if applicable). The more details you provide, the faster we can assist you.