Frequently Asking Questions

How long will my eVISA be valid for?

The validity period of your eVISA is 3 months from the eVISA issued date by the Department of Immigration Malaysia.

How many days can I stay in Malaysia with an eVISA?

You are allowed to stay in Malaysia up to the maximum of 30 days. If you stay longer than 30 days, you may be subjected to an administrative fine and your entry into Malaysia might be forbidden for a certain period of time.

How long before my travel date should I apply for an eVISA?

We advice to apply for your eVISA at least 2 weeks before your travel date to Malaysia

Can I apply my eVISA in Malaysia?

No, the system would not allow applicant to apply within Malaysia.eVISA have to be obtained prior to enter Malaysia.

Am I required to submit any physical document when applying for my eVISA?

No, You are not required to submit any physical documents unless requested by the Malaysia Mission House

Should I re-apply for new eVISA If my travel date changes and the new date are later than 3 months?

Yes. You need to re-apply a new eVISA due to your Visa validity is only for 3 Months from the Visa issued date by the Department of Immigration Malaysia.

During my eVISA application, I realized that some of the information that I provided was wrong and needs corrections. What should I do?

You can amend and edit your information in the eVISA application page according to the correct information.

Upon successful payment, I have realized that some of the information that I provided was wrong and needs corrections. What should I do?

You can amend and edit your information in the eVISA application page according to the correct information.

The information on my approved eVISA does not fully match the information on my travel document. Can I enter Malaysia with this eVISA?

No, your eVISA is invalid. You must re-apply for a new eVISA with the correct information as per in your travel documents.

Can I get a refund if I do not use my eVISA?

No, refunds for unused Visa will not be entertained

What if I have double pay for my eVISA? Is there a refund?

Yes .Refund will be made with in 5 to 7 working Days for any double eVISA payments.

Does my eVISA guarantees me to enter Malaysia?

No, eVISA does not guarantee you to enter Malaysia. It is subject to the approval of the Department of Immigration Malaysia at the Malaysia entry exit point.