Frequently Asking Questions
What is eNTRI?
Electronic Travel Registration & Information (eNTRI) is an online registration facility provided by the Government of Malaysia Visa Waiver Programme. An eNTRI Note will be issued as proof of the registration and is required to be presented upon arrival in Malaysia.
How can I obtain an eNTRI Note?
An eNTRI Note can be obtained by making an eNTRI Registration via https://www.malaysiavisa.org.my/ . The eNTRI Note can be printed immediately by the applicants upon completion of registration.
Who is eligible to register for eNTRI?
All PRC Chinese nationals in China and expatriates residing all over the world.
What is the entitlement of the eNTRI Note?
eNTRI Note is valid for a single journey into Malaysia for up to a maximum of 15 days for tourism purposes only.
How do I apply for eNTRI?
eNTRI can only be applied through our website https://www.malaysiavisa.org.my
How long before my travel date should I apply for eNTRI?
We advise you to apply for eNTRI registration at least 48 hours before your departure to Malaysia.
How long will my eNTRI Note be valid for?
The validity period of your eNTRI Note is 3 months from your eNTRI issuance date.
How many days can I stay in Malaysia with an eNTRI Note?
You are allowed to stay up to a maximum of 15 days with the eNTRI Note and will be subjected to Malaysian laws when you enter the country. Responsibility to stay in Malaysia within the stipulated time falls under your responsibility.
Is my personal information secure by submitting them online?
Yes. The system is fully own by the Government of Malaysia. All information obtained during the eNTRI registration process is kept in a highly secure environment which is in line with the Laws of Malaysia under the Personal Data Protection Act 2010.
Should I re-apply for a new eNTRI if my departure date changes but the new date is within 3 months?
No. You do not have to re-apply for a new eNTRI within 3 months from the approved visa issuance date by the Department of Immigration Malaysia to enter Malaysia.
Should I re-apply for new eNTRI if my departure date changes and the new date is after 3 months?
Yes. You will need to re-apply a new eNTRI since the approved visa issuance date by the Department of Immigration Malaysia to enter Malaysia is valid for 3 months only.
The information on my approved eNTRI does not fully match the information on my travel document. Can I enter Malaysia with the eNTRI?
No.Your eNTRI note will be considered invalid.
I have realised that some of the information that I provided in the eNTRI application requires correction. What should I do?
You can amend and edit your information in the eNTRI application page accordingly before making payment.
Upon receiving my eNTRI Note, I have realised that some of the information that I provided was wrong and needs corrections. What should I do?
You must re-apply for a new eNTRI with the correct information as per your travel documents.
Can I get a refund if I do not utilise my eNTRI?
No refunds for any unutilised eNTRI will be entertained.
Is there a refund if I have mistakenly made the payment twice?
No refunds for any double payments for eNTRI will be entertained.
Does my eNTRI Note guarantees me to enter Malaysia?
No, This eNTRI Note does not guarantee that you are entitled to enter Malaysia. Upon arrival to Malaysia, you will be inspected by a Malaysian Immigration Entry/Exit Officer who may determine that you are in admissible for any reason under the Malaysian law