VISA

  • 1. Once you have already submitted your application through our website, it is assumed, accepted and agreed that we will begin the submission process immediately.
  • 2. In case you decided to request a cancelation and seek for return of money, before the application’s submission to Malaysia Immigration, you can drop us an email at [refund@visa.org.my]. But please bear in mind, that there will have an appropriate amount to be returned prior to the Government Fees only.
  • 3. All countervail requests will only be effective within 45 minutes after the application has been made by the client.
  • 4. There will be no refundable amount to all users who have made their application through this website in case of any Visa denial upon Malaysia Immigration / High Commission or Government’s decision.
  • 5. Visa fees are also non-refundable if you chose not to use your visa as service has already been accomplished.
  • 6. For all cooling down period cases or any passport which exist in the Government’s system due to double application to other travel agency, only the Government Fees will be returned.
  • 7. In addition, for all Express Visa Application who have the above issues will have a return deducted by 35usd.
  • 8. If you made a double payment or multiple payments for the same application due to a system error, please email us with the full details and we will make refund of the excess fees.